Mallory Hagel is the Director of Customer Experience at SEIU 775 Benefits Group, a nonprofit organization delivering high-quality training, health, retirement and job-matching benefits to over 50,000 caregivers in Washington state. In this role, she leads a team that supports the needs and priorities of caregivers’, their employers. and other partners. Before joining the organization in 2022, she served as the Care Provider Division Director at SEIU Local 503 in Oregon, leading the union’s work with caregivers. Mallory lives on Orcas Island, WA where she has been an advocate for affordable housing and has led successful campaigns to secure public funding for long-term rental and home ownership programs. Outside of work she can be found biking and paddle boarding in the summer and collecting new hobbies in the winter.